Technical Support Engineer

Careers Portal

Let me begin by introducing Illevante Cloud, a dynamic and thriving web hosting company that may be small in size but has been making significant waves in the industry for the past five years. Our journey has been one of rapid growth and continuous improvement, resulting in a loyal customer base that truly adores us. Our dedication to delivering exceptional services and unmatched customer satisfaction has propelled us to this esteemed position. As our company continues to experience steady growth, we are actively expanding our team and seeking talented individuals to join us on this exciting journey. Currently, we have new openings available every few months.

We are specifically looking for an individual with advanced cPanel/WHM server administration experience, both in the user interface (UI) and command-line interface (CLI). Proficiency in managing CloudLinux, LiteSpeed, and Imunify360 is highly desirable. If you possess a deep understanding of cPanel/WHM server administration, coupled with expertise in CloudLinux, LiteSpeed, and Imunify360, we invite you to consider joining our dynamic team. Your knowledge and skills in these areas will be instrumental in supporting our growing infrastructure and delivering exceptional services to our valued customers.

This is an excellent opportunity to work with cutting-edge technologies in a fast-paced and innovative environment. If you are seeking a challenging role where you can make a significant impact, we encourage you to apply and become a part of our team of skilled professionals.

Qualifications and Skills:

Must have experience working in the web hosting industry (3+ years)
Strong customer service skills
Excellent verbal and written English communication skills
Intimate knowledge of cPanel, how it works, and how to fix errors with it
Up-to-date cPanel University certifications (all of them)
Excellent SSH and command-line skills
Ability to interpret email and weblogs
Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, LiteSpeed, Nginx, Apache, Imunify360, MailChannels.
Patience and perseverance to provide exceptional technical support to non-technical users via tickets.

At our company, we value work-life balance and believe in providing generous benefits to our employees. As part of our hiring package, we offer 21 days of Paid Time Off per year, allowing you to take well-deserved breaks and recharge. In addition to this, we provide opportunities for personal and professional growth by offering paid courses to enhance your skills and knowledge.

We understand the importance of a stable Internet connection in today’s digital world. That’s why we provide a bonus to support you in maintaining a reliable Internet connection, ensuring seamless communication and productivity.

We also believe in recognizing long-term commitment and dedication. After 3-5 years of service with us, we provide a substantial reward as a token of appreciation for your loyalty and contributions to the company’s success.

If you’re excited about this opportunity and would like to learn more, we invite you to take a few minutes to complete the following form. We look forward to hearing from you and potentially welcoming you to our team.