Report Abuse
Report Abuse
Illevante Cloud has been fighting phishing, botnet, malware, and other forms of abuse and we have robust procedures and tools in place to help prevent and mitigate such attacks.
What information should be included in my report?
In order to analyze and process your request, Illevante Cloud requires certain information. Reports which do not contain sufficient information will not be processed.
In order to help you provide the required information, please see the definitions provided below:
- IP address or domain name – corresponds to the IP or IP address (a series of numbers allowing for the unique identification of a computer or internet network) source of your report, or the complete domain name if the report concerns a domain name (alphanumeric name used to identify a computer (web server or email server) on the internet).
- Abuse Date – corresponds to the publication date of the illegal content or the start of the illegal behaviour. This information is essential as the services can be subscribed to and then cancelled within a few hours. The same service can therefore be used by different customers on the same day.
- Abuse Time – corresponds to the exact time of publication of the illegal content or the start of the illegal behaviour. This information is essential as the services can be subscribed to and then cancelled within a few hours. The same service can therefore be used by different customers on the same day.
- Abuse Type – corresponds to the type of abuse you wish to report. The types of abuse are explained in detail under the question “What abuse can I report?” above.
- Your Email – corresponds to your electronic mail address. You are required to provide a valid email address so that you can confirm your report. Providing your email address will also allow you to receive updates about the process of your report.
- Describe your issue – describe what you have observed in as much detail as possible, and provide information such as logs, time zones, headers, the precise location and if applicable, the email addresses to which the content is made accessible. This information will allow our customers to find the source of the reported behaviour or content and rectify it. This description will be directly forwarded to our customer, therefore do not include any confidential or personal information besides to which you don’t want him to have access. Illevante Cloud denies all responsibility for the use which could be made by third parties of any information that you provided in this field.
Report Abuse and Violations
If you would like to report internet abuse to Illevante Cloud, you can use our abuse report form. Please provide the required details so that our team can research your complaint. You will receive an email once your alert is handled (24h to 48 hours).
* Your personal data will be processed by Illevante Cloud team. The personal data and all information that you may have provided in the field “Describe your issue” will not be transferred to Illevante Cloud’s customer concerned by the report, along with your email address. We will forward your personal information (name and email address) only if you agree to it by clicking on “Yes” next to the question on the abuse complaint form. Upon request, they may also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions issued by legally-authorized authorities.
Please keep in mind:
- We can’t guarantee any particular outcome, but we’ll review your complaint and contact you only if necessary.
- Your complaint will be evaluated for merit and acted on where appropriate.
- You will not receive updates regarding the evaluation or outcome of the complaint.
- We reserve the right to use your complaint to substantiate the abuse to our customer when necessary.
- Complaints are tracked by our team for the purposes of improving anti-abuse processes and threat mitigation.
- If you submit your report using the abuse reporting form, additional submissions from your email address within 24 hours won’t receive another notice of receipt.
