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Report abuse: Seen abuse? Report it, and we’ll handle the rest

We give top priority to fighting phishing, botnets, malware and every form of abuse, with strong procedures and tools that prevent attacks and limit their impact.

Start your reportWhat should I include in my report?
  • Reviewed within 24 to 48 hours
  • Your data isn’t shared without your consent
  • 20 types of abuse
  • Or email us: abuse@illevante.com

What should I include in my report?

Six pieces of information that make your report actionable

We need specific information to analyze and handle your request, and the form also asks for your name and your decision on sharing your data; reports without enough information are not handled.

Reporting abuse and violations

Your report in four steps

Provide the required details so our team can verify your complaint; we confirm receipt of your report and review it within 24 to 48 hours. The meter fills up as your report is completed.

01Type of abuse
02Source and timing
03Description and logs

Upload attachments (optional) You add them to the email the send button opens.

04Your details and privacy
Sharing your data with the client involved

Our team processes your personal data, and it is not passed on to the client involved along with what you wrote in the description, your email included, unless you agree to it.

Please keep these points in mind

What happens to your report after you send it

We take every report seriously, and we protect those who report to us. These are the limits of what we promise.

  1. 01

    We confirm receipt of your report and review it within 24 to 48 hours, and we only write to you after that if we need more information.

  2. 02

    We don’t guarantee a specific outcome; any action follows what is proven about the abuse.

  3. 03

    Complaints are assessed according to their seriousness, and we take appropriate action where needed.

  4. 04

    You won’t receive updates on the assessment or the final outcome of the complaint.

  5. 05

    We reserve the right to use your complaint to prove the abuse to our client when necessary.

  6. 06

    We track complaints to improve our fight against abuse and reduce threats.

  7. 07

    After you report through the form, you won’t receive another acknowledgment for further reports from your email within 24 hours.

  8. 08

    If your report concerns child sexual abuse material (CSAM), do not attach or copy the material itself: give only the link and its location, and report it to the relevant authorities too.

A clean network, for us and for you

Every report helps us keep our infrastructure clean and reliable for all users. See what counts as abuse in the Acceptable Use Policy.

Start your reportAcceptable Use Policy
hours to review a report
24–48
types of abuse in the form
20
pieces of information that make a report actionable
6