Privacy and Cookie Statement

Illevante Cloud LLC is committed to protecting your privacy and your personal data. The Privacy and Cookie Statement is a statement that discloses the ways in which we collect, use, disclose and manage our customers’ personal data.

Personal data is processed through Illevante’s website (www.illevante.com), which is operated by Illevante Cloud LLC. Illevante Cloud LLC attaches great importance to handling personal data with care. We therefore process and protect personal data with great care and attention.

When processing data, we comply with the requirements set out in the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This means, among other things, that we:

• state clearly the purposes for which we process personal data. We do this through this Privacy and Cookie Statement;
• limit our collection of personal data to the data needed for legitimate purposes only;
• first ask for your explicit consent to process your personal data in cases where your consent is required;
• take appropriate measures to protect your personal data, including requiring the parties that process personal data on our behalf to meet the same requirements;
• respect your right to access, correct, complete, change, block, delete or transfer your personal data on request.

Illevante Cloud LLC, located at Office No 6, AlKhabeesi Bldg., AlKhabeesi, Dubai, UAE, is the “Data Controller” responsible for the processing of data. In this statement we explain what personal data we collect, how we use it, and why. We recommend that you read it carefully.

Illevante collects your personal data when you:

• create an account with Illevante;
• use Illevante’s services, or its website’s tools (domain search, and the DNS, SSL and WHOIS checks) and their reports;
• subscribe to Illevante’s newsletter and confirm your subscription;
• write to Illevante by email or WhatsApp, including through the website’s forms that open your email program or WhatsApp with a ready-made message, to make a request, ask a question, or leave a comment or complaint;
• apply for a job with Illevante from the careers page;
• report abuse to Illevante;
• are sent a legal document from our website by someone; we use your address to send that document only, without storing it.

Where necessary, Illevante may also request information from fraud prevention agencies (FPAs), credit reference agencies (CRAs) and blocklists.

Illevante collects the following data about you, depending on the service:

• your full name;
• your date of birth;
• your gender;
• your address details;
• your email address;
• your phone number;
• your Internet Protocol (IP) address;
• your identity document number and its expiry date;
• an administrative number that carries no information other than the above.

Illevante discloses your personal data to the following third parties:

• law enforcement agencies, courts or governing bodies where we are required or permitted to do so by law. Types of response include, without limitation, subpoenas, search warrants, law enforcement requirements, and the protection of our company and national security;
• debt collection agencies or debt recovery organizations;
• our sister company, in order to provide support services.

The parties that process your data to provide the service (domain registries, the payment provider, Google and Globalping for the check tools, and WhatsApp) are listed in the “Privacy Policy”.

Through our portal, you can access a control environment that lets you set up, specify and change things yourself, including your personal data. Illevante respects your right to access and correct your personal data. If you need help changing your personal data, please contact us.

Personal data will be kept only for as long as necessary to achieve the purposes for which it was collected and for which consent was obtained, unless the law provides otherwise. Personal data that is no longer required to achieve the specified purposes will be destroyed, erased or anonymized.

For the newsletter, we keep the email address until the moment you unsubscribe, and then delete it. For job applications that do not end in employment, we keep the documents for 6 months, or 24 months if you agreed to their being kept for future opportunities. The data we use to analyze our network will be stored for no more than 24 months.

We take technical and organizational security measures against loss or misuse of personal data or unauthorized access to it. In doing so, we ensure that these measures qualify as an appropriate level of security within the meaning of the General Data Protection Regulation (GDPR). We are required to test these security measures at planned intervals in accordance with the ISO 27001 standard, which is subject to an independent annual external audit.

We use cookies on this website (www.Illevante.com). A cookie is a text file that is sent with the pages of this website and stored by your browser on the hard drive of your computer, tablet and/or mobile phone. The information stored in it can be retrieved and sent to our servers or to the servers of the relevant third parties during any future visit.

We divide cookies and similar browser storage (such as local storage) into four categories. Only the necessary category runs without your consent, because the site cannot work without it; the other three categories are used only after your explicit consent to each of them.

We set some cookies ourselves, and third parties set others when they act on our behalf. This list is prepared automatically: a regular scan visits the site’s pages and records everything stored in the browser and every external address the pages connect to, then classifies each item into its category, so the list stays in line with what the site actually does.

Among the external services is the Trustpilot review button at the bottom of every page: it places no cookie and stores nothing in your browser, but Trustpilot receives your IP address when it loads, so we list it in the necessary category with the services that deliver the page’s content. The details are in item 10 of “What categories of data do we collect?” in the privacy policy.

On your first visit a notice appears in which you choose “Accept all”, “Reject non-essential”, or customize the categories one by one, and rejecting is just as easy as accepting. Until you choose, only necessary cookies are used. The notice appears in Arabic or English, and you choose its language in the notice itself.

We keep your choice for twelve months in the necessary cookie illevante-consent, and ask you again when they have passed, or sooner if we add new non-essential cookies or services to the site.

To prove your consent, we record each choice in the consent log: the consent ID shown below, the categories you chose, the version of the cookie list you agreed to, the language of the notice, and the time of the choice. We do not record your IP address or any other data that identifies you in it, and we keep it for as long as it is needed to prove consent.

You can change your choice or withdraw your consent at any time from “Cookie settings” at the foot of every page, or from here. Withdrawing consent does not affect the lawfulness of what came before it; when you withdraw, we delete whatever cookies of the rejected categories can be deleted on our site’s domain, while third-party cookies stored on their own domains can be deleted from your browser settings.

Most cookies have an expiry date, which means they expire automatically after a certain period and no longer record any data from your visit to the site. You can also choose to delete cookies manually before their expiry date. Please refer to your browser’s user guide for more information.

This Privacy and Cookie Statement does not apply to third-party websites linked to this website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure way. We therefore recommend that you read those websites’ privacy and cookie statements before using them.

We send an email newsletter once a month, with news about our services and technical tips, and we send offers in separate emails to those who chose them when subscribing. We send none of them without the consent of the address’s owner, which we verify with double opt-in: the subscription starts only after the confirmation button in the email we send is pressed. Every email contains an unsubscribe link that removes the address from our lists.

You have the absolute right to object to direct marketing. Every newsletter contains a link that lets you unsubscribe. If you wish to file a complaint about direct marketing, you can open a support ticket or send an email to data-protection@illevante.com, stating the person to whom the request relates.

You have the following rights:

• to receive an explanation of the personal data we hold and what we do with it;
• to access the personal data of yours that we hold;
• to correct errors in your personal data;
• to remove (outdated) personal data;
• to restrict the processing of your data;
• to transfer your data to another party in a structured, machine-readable format;
• to withdraw consent;
• to object to a particular use of data.

We are entitled to make changes to this Privacy and Cookie Statement. You are advised to review this statement regularly so that you stay aware of such changes.

To prevent misuse, we may ask you to prove your identity appropriately. Where you request access to personal data linked to a cookie, it is enough to give your consent ID shown in the section “Your consent and how to change it” above.

For any question or request about your personal data, or any other question about our legal documents, write to us or call us: