Privacy Policy

Illevante Cloud LLC, located at Office No 6, AlKhabeesi Bldg., AlKhabeesi, Dubai, UAE, is responsible for your personal data: it provides our services and contracts for them, and it operates this website and its tools.

Wherever this policy says “Illevante” or “we”, it means Illevante Cloud LLC. For any question or request about your data, write to us at data-protection@illevante.com.

We store and use your personal data to process your requests and communicate with you, and to run the site’s tools and protect them from abuse. If you subscribe to our newsletter, we also use your email address to send it to you. We also send you system status messages from the address (noreply-status@illevante.com) if you ask to receive them in your settings in the client area. We also process the data that job applicants send us, and we publish the reviews customers write on the “Customer reviews” page, with their consent.

Every time you visit our website, technical information about the visit is recorded in the server logs. If you create an account with us, we store your contact information, and when you order a service we also store your address and payment information.

Credit cards: if you pay by card, we do not store card numbers or verification codes, as these are provided directly to the payment service provider. The only exception is the so-called “pseudo card number”, which is stored so that you can pay later without entering your details again; it is a number that does not match your real card number.

Data deletion: we undertake to delete registration data within 24 months, or when your account is deleted, or when the statutory retention period ends. You can ask for your account to be deleted by email: data-protection@illevante.com.

Legal basis: Article 6(1)(b) of the General Data Protection Regulation (GDPR).

What we store: your email address, the lists you chose, the language of the emails, and the time of your request and the time of its confirmation (which is proof of your consent). We send the newsletter from our own mail server and store this data on our servers, and we do not share it with anyone.

Unsubscribing: every email has a link to unsubscribe, and when you unsubscribe we delete your address from our lists entirely.

Legal basis: your consent, Article 6(1)(a) of the GDPR.

Legal basis: Article 6(1)(f) of the GDPR.

Application documents (CV, certificates and cover letter): if you are not hired, they are deleted after 6 months (or 24 months if you agreed to their being kept for future opportunities). If you are hired, they are transferred to the human resources department.

Reports: when you request a signed report on a check result, we store it on our servers with its number, its content and its time of issue, so that it can still be verified. Anyone who has the report number or the QR code printed on it can verify it and see its content on the verification page, so do not put anything in the report that you do not want the person you give it to to see.

Legal basis: Article 6(1)(f) of the GDPR, that is, our legitimate interest in providing the tools and proving the authenticity of their reports.

Legal basis: Article 6(1)(c) of the GDPR, that is, our obligation to prove consent.

Data processed: so that reCAPTCHA can tell a person from a bot, Google collects technical information about your device and your interaction with the page, such as your IP address, the browser and device type and their settings, pointer or touch movement, and time spent on the page, and it may read Google cookies already on your device. We send Google the token the service generates together with your IP address, and Google returns an assessment of the request to us (a score between 0 and 1). We do not store this assessment, and we do not link it to your account or to any other data about you.

Verification cookie: after verification we place on your device a necessary cookie named illevante-human, which proves the verification was passed, for 15 minutes, so that it is not repeated with every check. This cookie carries no personal data, is read only by our servers, and is deleted automatically when it expires.

Processing by Google: Google processes this data on its servers, including servers in the United States, in accordance with its privacy policy (https://policies.google.com/privacy) and its terms of service (https://policies.google.com/terms). If you block the service from loading in your browser, you will not be able to use the tools and forms it protects, and the rest of the site remains available to you.

Legal basis: Article 6(1)(f) of the GDPR, that is, our legitimate interest in protecting our tools and servers from abuse and automated use.

What is published: once we have read it, we publish your review on the “Customer reviews” page, and we may also publish it on the page of the service it reviews and on the home page, together with the name you chose, its date, our reply and how many people found it helpful. Any visitor can read it, and so can search engines, including Google, which may show it in their results. So choose a name you are happy to have shown, and do not write personal data you do not want published in your review.

Your email address is never published: we use it to confirm that the person who wrote the review is our customer (if we confirm it, we may show “Verified customer” beside your review), and to write to you about your review if we need to. We do not add it to any mailing list. Each new review reaches our team that reads it before publication as an email.

Moderation: we publish low ratings just as we publish high ones, and we never edit your words. We hold back only spam, abuse and what is not about our services, and we keep a review we hold back in our internal records without showing it anywhere.

“Helpful?”: when you press “Yes” under a review we add one to its count, and we do not store who voted. To prevent repeated votes and automated sending, we keep an encrypted fingerprint of your IP address in the server’s memory, for an hour after you send a review and for a day after you vote, and then it is deleted. We place no file on your device for this.

Deletion: your review stays published for as long as we show reviews, and at any time you may ask us to delete it, change the name shown with it, or delete your email address from our records, at data-protection@illevante.com.

Legal basis: your consent to publishing your review and the name you wrote, Article 6(1)(a) of the GDPR, which you withdraw by asking for its deletion; and our legitimate interest in confirming that reviews come from real customers and protecting them from abuse, Article 6(1)(f).

If you press the button, you go to Trustpilot’s website. What you write there, including your review and the name shown with it, is processed by Trustpilot A/S as its controller and published on its platform, in accordance with its privacy policy (https://corporate.trustpilot.com/legal/for-reviewers/privacy-policy-end-user). We see your review published there as any visitor does, and we may reply to it. Reviews you write on our own website are described in item 9.

Legal basis: Article 6(1)(f) of the GDPR, that is, our legitimate interest in inviting our customers to review our services on an independent platform.

External service providers may access your data while helping us provide our services. In some cases, third parties may receive your data, such as government authorities, external advisers or our business partners. This happens in particular in the following cases:

Data for hosting and server services is stored in the data center you choose for them from among our centers in Europe, the Middle East, North America and Asia. This website’s data (the consent log, the newsletter, signed reports and customer reviews) is stored on its servers. The exception is what the reCAPTCHA service collects (item 8 of “What categories of data do we collect?”), which Google LLC processes on its servers, including servers in the United States; and what Trustpilot A/S receives when its button loads (item 10), which it processes on its servers under its own policy.

• Session cookies: deleted as soon as the user leaves the site and closes the browser. They are used, for example, to store the contents of a shopping cart or the login status.
• Persistent cookies: remain stored after the browser is closed. They are used, for example, to keep the login status for several days, or to measure the site’s reach or the user’s interests for marketing purposes.
• Third-party cookies: files set by partners other than the site’s operator.

We use only necessary cookies unless you agree to others: you choose the categories you accept (preferences, statistics and marketing) in the cookie notice on your first visit, and you change your choice or withdraw your consent whenever you like from “Cookie settings” at the foot of every page. The list of every cookie we use, kept up to date by an automatic scan of the site, is in the “Privacy and Cookie Statement”.

Our website uses no statistics or marketing cookies today, and if it uses them later they will only run with your consent. You can also delete the cookies stored on your device from your browser settings; the steps are in “Privacy in Your Browser”. Blocking necessary cookies may disable some features of the site and the client area.

We maintain a presence on social networks to communicate with our customers and those interested in our services and to inform them about our services. We use Facebook, Instagram and LinkedIn, among other platforms. When you visit any of them, the terms and conditions and data processing guidelines of the platform concerned apply to you.

We process the data of users who contact us through these platforms, for example by posting on our pages or sending us messages, so that we can reply to them and follow up on their requests. The legal basis is Article 6(1)(b) of the GDPR where the contact relates to a contract or a service request, and Article 6(1)(f) otherwise.

The conversation shown on the home page under the name “Levi Smart Assistant” is an animated demonstration: no messages are written in it and no data is collected from it.

In the “Name finder” tool, by contrast, users describe their business to Levi: what they write is sent to Anthropic in the United States, the provider of Claude, the AI model Levi runs on, to suggest names, and the names suggested are sent to their extensions’ registries to check they’re free. We don’t keep the conversation on our servers or link it to any account, and it ends when the page is closed. Legal basis: Art. 6 (1) (b) GDPR, as users ask for suggestions before they register. So don’t write personal data it doesn’t need.

You are entitled to obtain information about your personal data that we process. If your request is not in writing, we may ask you for proof of your identity. You also have the following rights, as they apply to you under the law:

• Right of access: to know what data we hold about you and what we do with it, and to obtain a copy of it.
• Right to rectification: to ask for any inaccurate data to be corrected.
• Right to erasure: to ask for your personal data to be erased in specific cases.
• Right to restriction of processing: to ask us to limit how we use your data.
• Right to object: to object to our processing of your data in accordance with the legal requirements.
• Right to data portability: to receive your data in a structured, machine-readable format so you can transfer it to another party.
• Right to withdraw consent: at any time, for whatever is based on it (such as the newsletter, publishing your review and non-essential cookies), without affecting the lawfulness of what came before.

To exercise any of these rights, write to us at data-protection@illevante.com. To ask about a particular cookie, it is enough to give the consent ID shown in the “Privacy and Cookie Statement”.

If you have an objection to our processing of your data, write to us first at data-protection@illevante.com so that we can resolve it with you. You are also entitled to lodge a complaint with a competent data protection supervisory authority.

There is no legal obligation requiring you to provide your data to Illevante. However, you will not be able to use some of our services if you do not provide it to us. Your decision to provide us with your personal data is therefore entirely voluntary.

For any question or request about your personal data, or any other question about our legal documents, write to us or call us: