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New generic extensionSince 2013

.support domain registration

The extension of support: for a help center, tech support or a line that answers customers’ questions, for anyone who wants to say someone stands behind their product when a customer gets stuck.

Score card

.support in six cells

Our score out of five, as we see it when we help a customer choose.

Trust
3 out of 5
Easy to remember
4 out of 5
Global reach
2 out of 5
Price stability
3 out of 5
Short names available
4 out of 5
Local meaning
1 out of 5

Overview

What is .support

The word support means help or backing, and most people know it from the phrase “tech support.” .support entered the internet’s root in 2013 and is run by Binky Moon, LLC; it is a word understood by anyone who has ever written to a company asking for help with a product they bought.

.support suits help centers, software companies wanting a page for guides and questions apart from the sales site, repair and computer technicians, customer service teams, and initiatives that support people. At taqni-giza.support, the owner of a broken computer in Giza knows there’s someone here to fix it.

With us the first year comes with an offer, and the renewal costs more, though less than most of our extensions. Note: scammers like the word support for impersonating companies, so never use it in the name of a brand that isn’t yours, and make your page say clearly who you are. If your customers are in Egypt, put your city and a number starting with +20 on it, so they trust the support is yours.

Type
New generic extension (new gTLD)
In the root since
December 12, 2013
Name’s origin
support
Responsible body
Binky Moon, LLC
Who may register
Anyone, person or organization, from any country
DNSSEC
Supported
Names in Arabic
Supported (IDN)

Who it suits

For your field: is .support the best fit?

Every field has an extension that says something about it. Here is what .support says in each, and which extension completes it.

  • A product’s help center

    Excellent · The first choice

    Guides, questions and requests at an address that tells customers where to find help; the main site on .com.

    Register it with.com.support

  • A repair or computer technician

    Excellent · The first choice

    Anyone whose device breaks looks for support; the name tells them they’ve found it.

    Register it with.support.tech

  • A customer service team

    Good · A good fit

    Email and a page for complaints and questions, apart from the sales site.

    Register it with.support.com

  • A community support initiative

    Good · A good fit with .org

    The word support says what you offer, and .org that you’re a non-profit organization.

    Register it with.org.support

  • A company’s main site

    Consider another · Consider .com

    Seeing .support first makes people think something is wrong; keep it as a side page.

    Register it with.com.support

  • A consultant or trainer

    Consider another · Consider .expert

    Support suggests fixing a problem, not expertise you sell.

    Register it with.expert.com

What it does for you

What you gain when you register it

  • Help at an address

    Customers know where to go when they get stuck, without searching.

  • Email for questions

    help@taqni-giza.support is an address customers remember when they need it.

  • A word everyone knows

    Clear to anyone who has ever asked a company for help.

  • A reasonable renewal

    Renewal costs less than most of our extensions, after a first-year offer.

And where its value shows

On the product box

Where customers find help.

On the repair invoice

An address customers come back to.

In error messages

The fix’s link next to the problem.

In the email signature

Says the reply is from support.

Pros and cons

What you should know before you register

Frankly, as we’d tell a customer who asks us before registering.

Pros

  • 01A word anyone who has asked for help understands
  • 02Keeps support apart from the sales site
  • 03A first-year offer, and a renewal below most of our extensions
  • 04Short names are easier to find in it than in .com
  • 05Supports names in Arabic and DNSSEC signing

Cons

  • 01Renewal costs more than the first year
  • 02Scammers use it to impersonate companies, so some people may be wary of it
  • 03Doesn’t work as a company’s main site
  • 04Less familiar than .com

Rules

Registration terms for .support

What the registry requires and what we add, in one place.

Who may register
Anyone, person or organization, from any country
Documents
None required
Name length
Up to 63 characters
Characters
a–z, digits and hyphens, never first or last
Names in Arabic
Supported (IDN)
Registration term
1 to 10 years
DNSSEC
Supported
Privacy protection
Optional, for a separate fee
Transfer
60 days after registration or the last transfer, with an EPP code; adds a year to its term

Life cycle

From registration until the name is free again

What happens to your name if it isn’t renewed, and when you can still get it back.

  1. 01Registration1 to 10 yearsThe name is yours from the moment you pay, for the term you chose.
  2. 02Before expiry31 days, then 8 days beforeWe remind you twice by email; auto-renewal saves you the reminder.
  3. 03After expiryDays 1–8The website and email stop; renew within these days at the regular renewal price.
  4. 04AuctionFrom day 10The name may go to auction; if it sells, it passes to its buyer.Domain recovery policy
  5. 05Redemption30 daysIf the registry offers it after deletion: a $200 redemption fee plus a year’s renewal.
  6. 06Final deletion5 daysThen the name is free again for anyone to register.

Tips

Before you register

  1. 1Register .support in your brand’s nameBefore someone who wants to impersonate your tech support does.
  2. 2Link it from your main siteA link from .com to .support reassures customers the help really is yours.
  3. 3A short name, read as it’s writtenIf it needs spelling out on the phone, it’s too long or too complicated.
  4. 4No digits or hyphens that need explainingEvery hyphen or digit has to be said, and what has to be said gets forgotten.
  5. 5Renew automatically, or register for yearsUp to 10 years at once, so you never miss a date.
  6. 6Make sure the name isn’t someone else’s trademarkA registered trademark’s owner can recover the name from whoever registered it first.

Nearby extensions

If your name is taken in .support

FAQ5 questions

Frequently asked questions about .support

Didn’t find your answer? Our technical support team is with you around the clock.

Contact support

  • $17 for the first year with an offer, then $32 for each renewal. Look at the renewal price before you register: it’s what you’ll pay every year after the first.

  • Anyone, person or organization, from any country, with no documents or conditions; the contact details in the owner’s name just need to be accurate.

  • Yes, once 60 days have passed since it was registered or last transferred. Ask your current provider for the transfer (EPP) code and open a transfer request with us; a full year is added to the domain’s term.

  • We remind you by email 31 days and 8 days before expiry, and 3 days after it. After expiry the website and email stop, and you can renew in the first eight days at the regular renewal price; from day 10 it may go to auction. If it is deleted and the registry allows redemption within 30 days, the redemption fee is $200 plus a year’s renewal.

  • Yes. The body responsible for .support has an Arabic table in IANA’s repository of internationalized names (IDN), so the name is written in Arabic and stored in a form that begins with xn--.

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