Careers Portal
L2 Support Engineers (Linux)
We are currently seeking passionate individuals to join our team as Technical Support Engineers. In this role, you will play a vital role in delivering top-notch technical support and leveraging your expertise in Illevante Cloud products and services to assist our global customer base.
- Location: Remote
- Commitment: Full-Time
- Shift Hours: Monday - Saturday, 04:00 PM - 10:00 PM GMT
Let me begin by introducing Illevante Cloud, a dynamic and thriving web hosting company that may be small in size but has been making significant waves in the industry for the past five years. Our journey has been one of rapid growth and continuous improvement, resulting in a loyal customer base that truly adores us. Our dedication to delivering exceptional services and unmatched customer satisfaction has propelled us to this esteemed position.
We are currently seeking passionate individuals to join our team as Technical Support Engineers. In this role, you will play a vital role in delivering top-notch technical support and leveraging your expertise in Illevante Cloud products and services to assist our global customer base. If you have a strong passion for Linux, a keen interest in cutting-edge technology, and a desire to make a meaningful impact on businesses worldwide, we warmly invite you to become part of our team of dedicated professionals. Your skills and knowledge will contribute significantly to our customer’s success, and we provide an environment where you can thrive and grow alongside like-minded experts. Join us in this exciting journey and let’s shape the future of technology together!
As a Technical Support Engineer you will be providing 2nd level support to Illevante Cloud customers, which includes:
- Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction.
- Performing analysis and evaluations of technical performance and reliability of products, systems and services.
- Maintenance of internal and external knowledge-base on company’s products and troubleshooting procedures.
- Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
- Understanding of OS structure and Linux configuration skills
- Operating system installation, configuration, upgrade, and maintenance experience (Linux)
- Networking and network services (Linux) configuration experience
- Experience with troubleshooting/monitoring utilities (Linux)
- Excellent verbal and written English communication skills
- Great communication and interpersonal skills.
- Ability to stay calm and focused
- Docker, Kubernetes, OpenStack experience (would be considered as a plus)
- CentOS, CloudLinux certificates (would be considered as a huge plus)
At our company, we value work-life balance and believe in providing generous benefits to our employees. As part of our hiring package, we offer 21 days of Paid Time Off per year, allowing you to take well-deserved breaks and recharge. In addition to this, we provide opportunities for personal and professional growth by offering paid courses to enhance your skills and knowledge.
We understand the importance of a stable Internet connection in today’s digital world. That’s why we provide a bonus to support you in maintaining a reliable Internet connection, ensuring seamless communication and productivity.
We also believe in recognizing long-term commitment and dedication. After 3-5 years of service with us, we provide a substantial reward as a token of appreciation for your loyalty and contributions to the company’s success.
If you’re excited about this opportunity and would like to learn more, we invite you to take a few minutes to complete the following form. We look forward to hearing from you and potentially welcoming you to our team.
